The following post is part of a series of blogs written by MeridianLink Partners who will be attending MeridianLink LIVE! User Forum in May 2022. To learn more about the event,Click here.
By: Michael Ball, Senior Vice President, Markets and Strategy, IMM
With 2022 well underway, we’ve decided to take a break and reflect on the milestones our business has reached over the past year.
At IMM, we are all about growth. How we can help our customers grow, how we can grow, and how we can advance the financial industry through technology and innovation. Now serving over 1,600 financial institutions, we are proud to help financial institutions across the country accelerate their digital transformation. Here’s a detailed look at some of the big milestones we’ve reached as a company over the past year.
Our relationships are #1
As more and more financial institutions partner with us to meet their e-signature needs, we are proud that many of our customers stay with us for the long term. More than 30% of our clients have been IMM partners for more than five years, and half of this group have been with us for more than 10 years. These numbers show our commitment to helping our customers succeed and we couldn’t be happier to have such loyal customers.
Our Clients = VIP
With our customers in mind, we have developed a whole new area of our business. The Customer Experience Program was designed to ensure that our customers consistently receive superior service and account management.
We have also entered into a number of partnerships to expand our available services for the benefit of financial institutions. Our collaboration with Notarize to offer remote online notary services reflects our commitment to providing our clients with a wide variety of top notch services.
Simply the best product and solution enhancements
Last year we were determined to step up our game in 2021, and with the introduction of eReceiptsPlus, we’ve done just that. This eTransaction application is by far the most innovative solution to date. Our patent-pending technology allows customers to perform end-to-end digital transactions with integrated signature capture directly from their mobile device via SMS (text) messages.
We have also released enhanced versions of IMM eSign and IMM eSign Plus. These updates further streamline the consumer signing experience. Our customers’ needs are changing and we are committed to meeting and exceeding those needs every step of the way.
2021 has been a rollercoaster for the financial sector. The uncertainty surrounding the pandemic coupled with a struggling economy has left many wondering about the future. We are proud of what we have been able to accomplish and want to thank our customers and employees who have helped us get here. 2022 has big shoes to fill, but we look forward to reaching new milestones as the year progresses.